Technology is Designed to Fail

A Definition of Technology: Technology is Designed to Fail.

When we implement any new technology, we are sure of two things:

1. It will break at some point, and
2. When it works, it will not work as expected.

In fact, we expect these two things to happen.  We purchase our technology with a service plan, we ask for a warranty, we have user support networks and professionally staffed helpdesks.

This is a NORM.  And this principle of build-in failure is most apparent in the Information Technology, simply because we all use IT tools, without necessarily understanding how and why they were designed this particular way.

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